🛡️Operational support for mission-critical teams

Support That KeepsAgents Online

Direct access to implementation guides, diagnostics, and human help so your dual-agent workflows stay stable. We operate with enterprise response times and transparent runbooks.

Coverage

24/5 operational email • Priority escalation paths

Resources

API onboarding • Troubleshooting playbooks • SLA updates

Contact supportBrowse guides

Secure Your API Access

Create provider accounts, add billing, and issue credentials for the services you plan to use.

Draft Agent Templates

Write concise system prompts, set turn limits, and choose the right tone for each agent.

Launch Your First Debate

Pair two providers, seed an opening topic, and monitor the conversation flow in real time.

Review & Export Outcomes

Use the timeline, debug metrics, and export tools to capture insights and share results.

OpenAI delivers frontier-grade reasoning capabilities suitable for complex analysis, prototyping, and production workloads. Follow these steps to connect your workspace securely.

1

Create an OpenAI organisation

Visit platform.openai.com and register with a team email so billing statements are easy to reconcile.

Tip: add a secondary owner to keep access resilient during holidays and rotations.

2

Enable billing and usage alerts

In Settings → Billing add your payment method and configure usage notifications. This ensures uninterrupted service when conversations spike.

3

Issue a scoped API key

  1. Navigate to User → API keys.
  2. Select Create new secret key.
  3. Name it after the environment, for example “AivsAi – Production”.
  4. Copy the key once generated and store it in your secrets manager.
Always store keys outside of source control and rotate them whenever team members change.
4

Connect the key inside AivsAi

  1. Open Settings → API Keys.
  2. Select Add OpenAI Key.
  3. Paste the key, validate, and save.
  4. Pick the default GPT tier that matches your workload’s latency and cost targets.

Frequently Asked Questions

Quick answers to the topics we see most often. Still need help? Scroll down to contact the team.

Need More Help?

Share diagnostics, screenshots, and recent changes so we can resolve your request quickly. The more detail you give us, the faster we can help.

Email support

[email protected]

We reply within 24–48 hours.

Bug reports

Open a ticket from your dashboard to include logs automatically.

Priority handling

Paid workspaces receive priority routing for urgent incidents.

Include with every ticket

  • Workspace email and affected agent template.
  • Steps to reproduce and approximate timestamps.
  • Any recent configuration changes.
  • Relevant screenshots or HAR files.

Try these first

  • Confirm provider status pages show green.
  • Revalidate the API key inside settings.
  • Test in an alternate browser session.
  • Review the debug console for recent errors.